Refund Policy

Terms, Refund & Privacy – Our Commitment to You

1. General Conditions of Use

By using this website, you confirm that you are at least the age of majority in your country and that you are legally able to enter into a contract. We reserve the right to refuse service to anyone for any reason at any time if we believe our terms have been violated or misused.

2. Product Descriptions & Availability

We strive to describe all products as accurately as possible, including colors, materials, and dimensions. Please note that slight variations may occur due to differences in photography, lighting, or device screens. All products are subject to availability. We may limit quantities or discontinue items at any time without notice.

3. Pricing

All prices displayed include VAT where applicable. Prices may change without notice. Once your order is confirmed, you agree to pay the price stated at the time of checkout. We are not responsible for currency exchange fees applied by your payment provider.

4. Order Processing & Payment

Orders are confirmed only after full payment is received. We accept secure payments via credit/debit card and trusted online payment platforms. Once an order is placed, it cannot be modified or cancelled, as we begin the fulfillment process immediately to ensure timely delivery.

5. Shipping & Delivery

Orders are prepared and shipped by our fulfillment partners. As a result, shipping may vary slightly depending on item availability and logistics.

Estimated delivery time: 7 to 10 business days. While most orders arrive on time, occasional delays may occur due to factors beyond our control (e.g. holidays, customs clearance, strikes, etc.).

Tracking numbers may not always be available depending on the supplier and shipping method. Please allow some flexibility regarding delivery timeframes.

6. Returns, Refunds & Exchanges

Due to hygiene standards and the nature of our products, we do not accept physical returns. We ask that you please review your order carefully before purchasing.

However, if your item arrives damaged, defective, or significantly different from the description, you must notify us within 48 hours of receiving your order by emailing us at contact@alpinease.com with your order number and clear photos of the issue. If eligible, we will offer a refund or replacement at our discretion.

Refunds will be processed via the original payment method within 5–10 business days. We do not offer refunds for late deliveries within the 7–10 day window, change of mind, or non-validated return attempts.

7. Privacy Policy

Your privacy is extremely important to us. When you browse or place an order on our site, we collect necessary personal information such as your name, email address, shipping details, and payment info. This data is used solely to process your orders, communicate updates, and offer a smooth, personalized shopping experience.

We use cookies and analytics to understand user behavior and improve our website’s performance. These tools do not collect sensitive data and can be disabled in your browser settings.

Your data will never be sold or rented, and is shared only with trusted service providers (e.g. logistics, payment processors) when required to fulfill your order.

You can contact us at any time to access, correct, or delete your personal data.

9. Intellectual Property

All images, designs, names, and content on this site are the intellectual property of Alpine Ease and may not be copied or reproduced without prior written consent.